TERMS & CONDITIONS

Abbas Sofa Services
Effective Date: 6/4/2026

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1. Introduction

By using our services, website, or contacting Abbas Sofa Services, you agree to these Terms & Conditions. If you don’t agree, don’t proceed—simple.

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2. Services Offered

We provide:

• Sofa repair
• Upholstery services
• Foam replacement
• Recliner repair
• Custom furniture work

All services are subject to availability and inspection.

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3. Booking & Confirmation

• Bookings can be made via call, WhatsApp, or website
• Service is confirmed only after our team acknowledges it
• We reserve the right to reschedule due to operational reasons

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4. Pricing & Payments

• Prices depend on material, labor, and work scope
• Final cost may vary after inspection
• Advance payment may be required
• Full payment must be completed after service

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5. Cancellation Policy

• Customers must inform at least 24 hours prior
• Last-minute cancellations may be charged

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6. Warranty (If Applicable)

• Warranty applies only to specific services/materials
• Damage due to misuse, pets, water, or accidents is not covered

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7. Customer Responsibility

• Ensure safe working environment
• Provide accurate information
• Be present during service (if required)

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8. Limitation of Liability

We are not responsible for:

• Pre-existing damage
• Delays due to external factors
• Indirect or incidental losses

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9. Changes to Terms

We may update terms anytime without prior notice.

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10. Contact Information

📍 Shop No. 65, MKM Market Rd, Block G, Sushant Lok 2, Sector 57, Gurugram, Haryana 122011
📧 service@abbassofa.in
📞 +91 9368545291
💬 WhatsApp: +91 8130869311

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💸 REFUND POLICY

Abbas Sofa Services

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1. General Policy

Due to the nature of customized services, refunds are limited.

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2. Eligibility for Refund

Refunds may be considered only if:

• Service was not delivered
• Major service failure from our side

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3. Non-Refundable Cases

No refund if:

• Work has already started or completed
• Customer changes mind
• Minor dissatisfaction (subjective issues)

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4. Advance Payment

• Advance is non-refundable once materials are purchased

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5. Resolution First Approach

Before refund, we will:

• Inspect the issue
• Offer repair or correction

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6. Processing Time

Approved refunds (if any) will be processed within 7–10 working days

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🚚 SERVICE & DELIVERY POLICY

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1. Service Area

We operate in Gurugram, Delhi NCR, and nearby regions.

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2. Service Timeframe

• Minor repairs: Same day / 1–2 days
• Upholstery work: 3–7 days (depending on complexity)

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3. Pickup & Delivery

• Available for selected services
• Charges may apply depending on distance

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4. Delays

Delays may occur due to:

• Material availability
• Weather conditions
• High workload

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🔐 WEBSITE DISCLAIMER

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1. General Information

All content on our website/social media is for general information only.

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2. No Guarantees

We do not guarantee:

• Exact color match (fabric variations happen)
• Identical results for all furniture

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3. External Platforms

We are not responsible for:

• WhatsApp outages
• Third-party platform issues

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📩 CONSENT CLAUSE (IMPORTANT)

By contacting Abbas Sofa Services via:

• Website
• Call
• WhatsApp

You agree to:

• Share your information for service purposes
• Receive service-related communication